FREQUENTLY ASKED QUESTIONS
Last Updated on February 08, 2019
Last Updated on February 08, 2019
Yes. Unless explicitly stated, all products you purchase on our website are brand new, factory-sealed, and under manufacturer warranty.
Yes. Upon request, we can provide multiple copies of commercial invoices, harmonized system codes (HS Code), certificates of quality, etc. You just need to send us an email for request to firstname.lastname@example.org.
Sorry, we don’t. We only accept Bank transfer and Western Union as payment methods. Check the payment methods from link: https://www.feycam.com/payment-methods/ please.
You could contact us to confirm the handling time before putting order.
All of our orders are shipped via standard shipping method. Delivery times typically range between 10 – 25 business days.
And you need to think about the handling time which may take about 25-35 working days to prepare the parcel. So the total time taken for order will be 35-60 working days if the item is not marked as clearance or limited special.
We ship all parcel via air mail parcel world wide, customer from most of the global area could purchase items directly from our site and the shipping charge will be calculated on the checking out process. But customs and duties vary from country to country. Any duty or custom fee charged by the custom office will be the responsibility of the customers.
If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customers.
Always you don’t need to choose the plug type. We will put the suitable plug or plug switch in the parcel basing on the culture of your country. But if you have special request, please feel free to contact us or leave note once you put your order.
1.You may have entered your email address incorrectly.
2.Please make sure that you are using the email address you provided when setting up your account. You may have entered an alternate email address by mistake.
3.The password you entered may be incorrect.Please check that you have the correct password and try again.
If you have forgotten your password, you can contact us to reset your password.
If you have not paid for your order, there is no need to contact us to cancel it. We ignore all orders until a matching payment is received. So if you haven’t paid, don’t worry, we’re not processing your order. You are under no obligation to follow through and pay for an order.
If you have already paid for your order and wish to cancel, please contact us directly as soon as possible.
There are two cases:
If you have already paid for your order and wish to change, please contact us directly as soon as possible.
There are also two cases:
Note: If the goods have already been delivered we cannot cancel or change the order.
No, they are not free. You may have to pay a fee when the money is sent to FeyCAM by Bank Transfer. If you pay by bank transfer, please ask your bank to provide you with clear details so you can account for this fee when you pay (via OUR). For example, if you are paying for an FeyCAM order of $1,000, and the bank will charge $25 to transfer, please submit for the transfer $1,025. If you only submit $1,000 then the payment that arrives with us (in this example) will only be $975 and we won’t be able to send your full order. Thank you!
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